Magical Isle Holidays Australia Pty Ltd

1. Introduction

   Magical Isle Holidays Australia Pty Ltd (“MIHA”, “we”, “us”, or “our”) is a travel services provider operating in Australia. We respect your privacy and are committed to protecting your personal information.

   This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with travel bookings and related services, how you can access and correct your information, how to make a privacy complaint, and how we handle such complaints.
   
   This Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) and applies to all personal information handled by MIHA in the course of providing travel-related goods and services.

2. Personal Information We Collect
   
   We collect personal information that is reasonably necessary to arrange, manage, and deliver travel services. This may include:

• Full name, gender, date of birth, nationality, and contact details
• Residential or postal address
• Passport details, visa information, and residency or citizenship status (where required for travel)
• Emergency contact details
• Dietary, accessibility, or medical information relevant to travel arrangements (with consent)
• Booking, itinerary, ticketing, and reservation details
• Payment details, including credit card and bank account information
• Financial and credit-related information (where commercial credit is offered)
• Communication records with us or our agents
• Website usage data, including IP address, device type, and browsing behaviour
  
  We do not collect sensitive information unless it is necessary for travel arrangements and you have provided your consent.
  
  
  

3. How We Use Personal Information
   
   We use personal information to:

• Arrange, manage, and confirm travel bookings and itineraries
• Provide travel-related goods and services, including flights, accommodation, tours, transfers, and travel insurance
• Communicate with you regarding bookings, changes, cancellations, or disruptions
• Process payments and manage refunds or chargebacks
• Assess and manage commercial credit arrangements (where applicable)
• Comply with Australian and international legal, regulatory, immigration, aviation, maritime, and security requirements
• Provide customer support before, during, and after travel
• Send marketing communications about travel products and promotions (with opt-out options)
• Improve our services, systems, and online platforms
  
  By requesting or booking travel services with MIHA, you acknowledge that certain personal information must be provided to enable us to fulfil your travel arrangements.
  
  
  

4. Collection of Personal Information
   
   Personal information is collected directly from you, your authorised representative, or from third parties involved in your travel arrangements, such as airlines, tour operators, accommodation providers, or global distribution systems (GDS).
   
   
   We take reasonable steps to ensure you are informed about:

• Why the information is being collected
• How it will be used and disclosed
• Any overseas recipients
• Your rights to access and correction
• Consequences of not providing the information
  
  Failure to provide required personal information may result in an inability to complete or confirm travel bookings.
  
  
  

5. Disclosure of Personal Information
   
   We may disclose your personal information to third parties involved in providing travel services, including:
   
   

• Airlines, cruise lines, rail operators, and transport providers
• Hotels, resorts, accommodation providers, and tour operators
• Destination management companies and ground handlers
• Travel insurers and insurance brokers
• Payment processors and financial institutions
• Reservation systems, booking platforms, and technology providers
• Government authorities, border control agencies, and regulatory bodies (where required)
  
  Such disclosures are made solely for the purpose of delivering travel services or meeting legal obligations.
  
  
  

6. Overseas Disclosure of Personal Information
   
   Travel services often require the disclosure of personal information to overseas recipients, including airlines, hotels, and service providers located outside Australia.
   
   By booking travel services with MIHA, you consent to the disclosure of your personal information to overseas recipients for the purpose of arranging and managing your travel. These recipients may not be subject to Australian privacy laws, and we may not be able to ensure they comply with the APPs.

7. Marketing Communications
   
   We may use your personal information to provide marketing communications relating to travel products, special offers, and promotions.
   
   You may opt out of marketing communications at any time by using the unsubscribe option in our communications or by contacting us directly.
   
   
   

8. Website Use and Cookies
   
   Our website collects usage data to improve performance and user experience. Cookies may be used to facilitate booking functionality and analytics.
   
   You may disable cookies via your browser; however, some booking features may not function correctly as a result.
   
   
   

9. Security of Personal Information
   
   We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. Information may be stored electronically or physically, including within booking and reservation systems used by MIHA and its service providers.
   
   Personal information that is no longer required is securely destroyed or de-identified.
   
   
   

10. Access and Correction
    
    You may request access to or correction of your personal information by contacting our Privacy Officer. We will respond within a reasonable timeframe.
    
    

11. Unsolicited Personal Information
    
    Unsolicited personal information that is not required for our business or travel services will be destroyed or de-identified where lawful and practicable.
    
    

12. Anonymity and Pseudonymity
    
    Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, anonymity is generally not possible when booking travel services.
    
    

13. Complaints and Contact Details
    
    If you believe we have breached your privacy rights, you may contact our Privacy Officer. We will investigate and respond in writing within a reasonable timeframe.
    
    Privacy Officer
    Magical Isle Holidays Australia Pty Ltd
    25 Keyne Street
    Prospect NSW 2148
    Email: sales@magicalisleholidays.com.au
    
    If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
    
    

14. Policy Updates
    
    This Privacy Policy may be updated periodically. The most current version will be available on our website or on request.