Terms and Conditions
- Role as a Travel Agent
Magical Isle Holidays Australia Pty Ltd acts solely as a travel agent, offering a range of travel-related products and services provided by various transportation, accommodation, and wholesale service providers. Our responsibility is limited to arranging travel bookings on your behalf with these service providers.
We do not own, operate, control, or provide any of the services included in your booking, and therefore do not guarantee or warrant their standard, quality, or performance. All bookings are subject to the terms, conditions, and limitations of liability imposed by each respective service provider.
Any legal recourse regarding the provision of travel services must be pursued directly with the relevant provider and not Magical Isle Holidays Australia.
If you are traveling on a combination fare involving multiple airlines and experience delays resulting in a missed connection, Magical Isle Holidays Australia will not be liable for any resulting losses or damages.
- Names, Passports & Visas
Please ensure that:
- Your passport is valid for at least six (6) months beyond your return date.
- The names provided for your booking exactly match those on your passport.
Amendment fees apply for any name changes, and additional charges may be incurred for cancellations or rebooking’s. Magical Isle Holidays Australia is not responsible for disruptions or denied travel caused by incorrect or inconsistent name details.
It is your sole responsibility to ensure that you hold all valid and required travel documents (e.g., passports, visas, permits) and meet all entry, exit, and transit requirements for your destinations. Failure to comply may result in denied entry, deportation, or fines, for which Magical Isle Holidays Australia accepts no liability.
We strongly recommend that you verify visa requirements directly with the Embassy or Consulate of each country you plan to visit. Any costs or penalties arising from invalid, missing, or rejected travel documents will be at your expense.
- Health Requirements
You are responsible for being aware of and complying with all health and vaccination requirements for your destinations. Please ensure that you obtain and carry all required health certificates and vaccination records.
- Travel Insurance
Magical Isle Holidays Australia strongly recommends purchasing comprehensive travel insurance to protect against unforeseen circumstances during your journey.
Importance of Travel Insurance
Travel insurance provides financial protection and peace of mind by covering unexpected events such as:
- Trip cancellations, interruptions, or delays
- Medical emergencies, hospitalization, or evacuation
- Lost or stolen baggage, passports, or valuables
- Natural disasters, political unrest, or airline strikes
It ensures access to 24/7 emergency assistance and may cover medical expenses and repatriation costs that can be significant when traveling abroad.
Please inform your travel consultant if you would like assistance arranging suitable travel insurance coverage.
- Special Requirements
Special requests (e.g., meal preferences, seat selection, bassinets, wheelchair assistance, or hotel confirmation) are subject to airline or service provider approval.
We recommend reconfirming all special requests with our agency at least 72 hours prior to departure to allow sufficient time for arrangements.
- Itinerary & Pricing
All quoted prices are subject to availability and may change without prior notice. Prices are guaranteed only once full payment has been received and tickets issued.
Price variations may occur due to factors beyond our control, such as:
- Currency fluctuations
- Airline fuel surcharges
- Government taxes and fees
Please allow 24–48 hours for bank payments to clear and confirm with your consultant for the most up-to-date pricing.
- Changes or Cancellations
By Travel Service Provider
If a travel service provider cancels your booking, you may be offered:
- An alternative arrangement of similar value (if available),
- A travel credit equal to the amount paid, or
- A refund, subject to the provider’s policies.
Please note that unrecoverable costs, applicable supplier fees, and our AUD 65.00 service fee per booking may be deducted from any refund.
“Unrecoverable costs” refer to expenses already paid to suppliers (e.g., tour operators or airlines) that are non-refundable. For instant-purchase or non-refundable fares, no refund or credit may be available.
By Traveller
Change requests are subject to service provider terms and may incur:
- Airline or supplier change fees
- Any applicable fare or tax differences
- Magical Isle Holidays Australia reissue fee of AUD 50.00 per change
Changes must be requested at least 20 hours before flight departure; otherwise, a No-Show fee will apply in addition to change charges.
Tour Cancellation Policy
- Cancellations made more than 30 days before the tour start date will receive a 70% refund of the total tour price.
- Cancellations made within 30 days of the tour start date are non-refundable.
- No-shows are non-refundable.
- A 30% non-refundable deposit is required at the time of booking. This deposit may be used as credit for a future booking.
- Eligible refunds will be processed within 14 working days.
- Airfare and visa fees are non-refundable and subject to airline or authority policies.
- Cancellations initiated by third-party tour providers are subject to their individual cancellation policies.
For questions or assistance, please contact us.
- Refunds
Refunds are processed only after funds are received from or authorized by the service provider. Processing times vary but may take up to 14 weeks or longer depending on provider policies.
- Domestic and low-cost carrier tickets are non-refundable and non-changeable.
- Infant tickets are non-refundable under all circumstances.
- In the case of airline cancellations qualifying for a full refund, an AUD 65.00 service fee per booking applies.
All refund or cancellation requests must be submitted in writing.
- Unavoidable or Extraordinary Circumstances
If your booking is cancelled due to unavoidable or extraordinary circumstances, the service provider may offer a travel credit or, in some cases, a refund (less our AUD 65.00 service fee per booking).
Such circumstances include events beyond the reasonable control of the provider, such as:
- War, civil unrest, or terrorism
- Industrial disputes
- Pandemics, epidemics, or public health emergencies
- Natural disasters, extreme weather, or airport closures
- Governmental regulations, border closures, or travel bans
- Schedule Changes
It is your responsibility to reconfirm flight times at least 48–72 hours prior to departure with either Magical Isle Holidays Australia or the airline directly.
We cannot be held liable for costs incurred due to missed schedule updates.
Flight reschedules within 48 hours of departure cannot be accommodated by our agency; please contact the airline directly for assistance.
- Duplicate Bookings
If multiple bookings exist for the same traveller with different agents or directly with an airline, the airline may automatically cancel one without notice.
In such cases, fares are subject to re-quotation based on current availability.
If you do not accept the new fare, a refund will be issued minus a AUD 65.00 service fee.
- Taxes and Charges
All government and airport taxes or fees are the responsibility of the traveller. These may be included in your fare or payable locally upon arrival or departure, depending on the destination.
- Payments and Fees
Credit card surcharges apply as follows:
- 1.5% for Visa and MasterCard
Credit card surcharges are non-refundable under all circumstances.
- After-Hours Service Fee
An after-hours service fee of AUD 100.00 applies to all requests made:
- Between 5:00 PM – 9:00 AM (Sydney time), Monday to Friday
- On weekends and public holidays